Went to the Dallas 7/19/25 TCAP Saturday clinic at the Dallas Animal Shelter location, to pick up some heartworm prevention for my newly adopted dog. I had my paperwork on the dog with me, which documented that the dog tested negative for heartworm on 5/29/25 and had been given heartworm prevention tablet on 5/29/25 by Dallas Animal Services. I gave her another heartworm prevention tablet on 6/29/25, after I adopted her. It was now 7/19/25 and I was there to get the dog a 12 month supply of heartworm prevention. The big, tall, older, blond haired lady, rudely told me I had to get the dog retested BY THEM in order to buy the heartworm prevention, despite having written documentation that the dog had already tested negative on 5/29/25 and been on monthly heartworm prevention tablets, since 5/29/25. She again very rudely, stated that the dog had to be tested BY TCAP within 7 days, to purchase heartworm prevention from them, then went inside and slammed the door. I waited in my car with my dog with the a/c on, until the line shortened up. Then got in line for the heartworm test. Another 30 minutes later, she comes back out and tells me, the line is closed and they will not test my dog for heartworm or sell me the heartworm prevention today 7/19/25, despite the fact that I had been there and talked to her earlier and that there was nobody else in back of me. It took her longer to argue with me, then it would have taken to complete the heartworm test. This entire experience with the TCAP tech., was beyond RIDICULOUS, disrespectful and completely unprofessional! Her ONLY concern, was about making money off an UNNECESSARY heartworm test, rather then providing my newly adopted dog from Dallas Animal Shelter, with what my dog needed, which was the heartworm prevention. I understand why their general customer ratings are low. They should be ashamed of how badly they mishandled this situation and their clients, in general!
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TCAP is a nonprofit organization that provides high quality, affordable vaccines and spay and neuter. To schedule an appointment, call 940-566-5551. TCAP's caring, compassionate veterinary staff is dedicated to controlling pet overpopulation.
