The initial communication and booking was good. Emails were replied to quickly and any queries dealt with. Unfortunately I then have to agree with some of the previous reviewsWhen we arrived Charlie was in the carpark. I noticed a lady approach him to introduce herself and he said “we’ll do all that at the meeting point”. At that point I thought he sounded dismissive and unfriendlyThe welcome chat was not particularly informative and having paid for this service I did expect information about the route and slo on the route as to places of interest He may have given some information to the people at the front but he didn’t seem to want to wait for the other walkers and usually had already set off again before they caught up. We are reasonably fit and regular walkers so we are not particularly slowCharlie did not want to wait or interact with anyone other than a few faster and younger walkers There was no back marker on this route and his two assistants were always further up the field. At some points we did not know where Charlie had gone and it was only due to other walkers waiting that we did not get lostThe walk should have started at least an hour earlier as the last hour was in darkness. We had not realised this would happen and had not taken torches and many of the group expressed that they did not feel safe walking on this terrain in the darkness. Again the guides were not at the back. One of the party really struggled and she was helped by other walkers - Charlie was totally unaware as he was so far ahead. We had a 10 minute break during the 4.5 hour walk and for the rest of the walk there wasn't time for a quick snack or drink There were over 30 people in the group and the walking leaders did not seem able to cope with such numbers as they were unable to keep the group togetherWe had an evening meal and sat on the same table as Charlie and the other guides. There was zero interaction from any of them - found this quite rude We may as well have downloaded a trail from an app as there was no advantage in using this company for their guidingOne of the group made their feelings known and on the second day one of the leaders did stay back which was an improvement but again we didn’t really see much of or have any interaction with CharlieI felt that Charlie didn’t care about his clients and just couldn’t be bothered to speak with us and in my opinion the guiding is purely about him making money Unfortunately I would not use Charlie Wardle’s service again
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