Awful experience. I sold a bike to them to sell on consignment. I thought (wrongly) they would send me a shipping box. They do not. I tried 3 local bike shops and none would give me a box (we recycle as soon as we get them was what I heard - no shave to store boxes, etc. Which I completely understand). My only option was to buy one from FedEx. It was clear it was going to be a tight fit and I probably needed a bigger box - but I couldn’t find one.. I packed the bike up as good as I could. Unfortunately the cassette dug into the frame and it was damaged in transit. The rep I heard from was very curt, not at all sympathetic and said they’d deduct $600 from their offer, and the consignment offer was no longer valid. My only option was to accept their cash price which was already much lower than consignment, mi us their arbitrary $600 deduction for damage. Very frustrating overall. I could accept that, or pay to have it returned to me. I ended up with a (60 days later) $1100 instead if the $2600 consignment price they had quoted me. I did not feel I had any other or better options. It seemed like the $2600 offer was a bat and switch all along. And it worked. I never would have gone down this road with them for the lowball cash price. But decided their $2600 consignment offer was acceptable. Would never do business with them again, and I now see why they went bankrupt once already.
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