Not a reliable company. They will lowball you to an absurd degree on everything you offer them. Their prices are through the roof, almost to the point where you’re better off buying a new bike. My biggest gripe is how massively inconsistent they are with offers. If you offer them the exact same bike twice, they’ll decline it once for some random reason. I tested that exact theory. First time they just hit me with a regular old lowball. Second time they denied it for major cosmetic damage. Same bike, same pictures used, everything. Not worth submitting to them or buying from them. You’ll get more selling your bike privately, and you’ll probably find better shopping that way too. I should add that the customer service is lacking. They will charge you as much as possible if you want to return something, they buy back program is a ridiculous scam, and if there’s a problem with your product when it arrives, you will be told to live with it. I purchased a shifter/brake that did not arrive as it was advertised. Was told it was my problem, and sent a link to the part I needed, that they happened to have. Laughable. They do their best to get as much money from you as possible, and take zero responsibility for anything.
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