I have purchased 3 bikes from online vendors. The TPC experience has been the worst experience by far. It started with their trade-in process; they offered $1,650.00 for my 2017 Synapse HI-MOD Di2 Hydro Disc. It seemed fair, so I went through their process of shipping the bike to them, following their instructions. shipped to me; it took 4 days to get to me. My purchased bike was packed beautifully, but that's as good as my experience with TPC got. They claim all their bikes are serviced by master bike mechanics. LOL. The SRAM AXS drive jumped in and out of gear between cogs 5 and 6; the hydro lines rattled so badly that it sounded like something was going to fall off the bike. I spent a few hours getting some foam behind the hydro lines and adjusting the shifting. TPC's response was that they can't control what happens during shipping. Again, LOL; it's wireless electronic shifting, and the only mechanical adjustments are high and low stops and the chain B adjustments. What the heck can shipping affect? Then, the salt in the wound: they refused to buy my trade-in and charged me $135.00 to send my bike back. What a shit show! I should have known better. Good lesson: don't waste your time with The Pro Closet; in my opinion, they have very unfair business processes and a bait-and-switch trade-in process.
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