Nice tiles. Terrible delivery and policies that treat customers like cheats.I ordered $14K of tiles. Approximately 2,000 lb. Delivery is CURBSIDE ONLY and by a third party which I now see has terrible customer reviews on Yelp and Google. Tile club left the tiles in the road blocking our drive. Forcing us to carry the tiles into the garage one box at a time. Some of the boxes were open under the shrink wrap which meant they were spilling out on the road. I ordered tiles from several other companies, none of which had an issue delivering the tiles to our garage with their palette jacks.I called the company to complain and was told I'd get a callback. Nothing yet.Check the policies. They are unreasonable. You have only 72 hours to report broken tiles. Other companies give you 30-90 days. Do I want to spend my time opening ~60 boxes of tiles to check them and then closing them back up so they can be stored out of the way until install. No. No I don't.I ordered samples three times, twice there were missing samples I was charged for. Why don't they refund you if they can't provide the sample rather than making you call them to resolve the situation?
Claim your business profile now and gain access to all features and respond to customer reviews.
Tile Club is an online tile store with an abundance of alluring high-end tiles for kitchens, bathrooms, floors, outdoor projects, residential and commercial use, and so much more. Shop for glass, marble, porcelain, ceramic, and unique mosaic tile designs! Free shipping options, price matching, & 45-day returns. Pro discounts available for interior and building professionals.See more
