For anybody looking to buy a tortoise, ABSOLUTELY 100% DO NOT BUY FROM TORTOISE MART!!! I've been looking for a couple cherry head tortoises and I thought my luck had changed when I saw tortoise mart. (I love in Canada so breeders aren't too common). When I inquired about buying a couple of cherry heads it all seemed pretty normal. I asked them to reserve a couple tortoises for me while I got everything ready and they said they could, but I'd need a down payment which made sense. Btw this down payment was about $400 USD so about $600 CAD. So fast forward a week they say they need the second payment that day because somebody had come in and was about to buy all the cherry heads, which confused me because my down payment was to reserve a couple so I had no idea why this was even an issue, my payment should've secured them. After this I was really skeptical so I looked online and saw a bunch of reviews that were all 1 star, complaining about either the same thing I am or something similar. After this I asked for a refund and they said they'd contact their so called "finance team" and get me a refund. I should also mention that before this they tried to get me to send them the second payment even after I demanded a refund. Sending me email after email, sometimes 3 or 4 within an hour saying things like "are you there" and "we need that second down payment. This really threw me off and I knew it was a scam. They said I'd receive it within 2 weeks and if I didn't I should contact them. Then literally the next day they say the finance team couldn't refund me because and I quote "we found nothing wrong on our end so we can't give you a refund". They then proceeded to tell me that all the negative reviews written about them (literally like 7 or 8 just on this page, and a lot more I found when I did more research) were "their competitors trying to sabotage their image". I wish I did more research on these guys before I sent them a down payment, but let that be a lesson to anyone trying to buy from these SCAM ARTISTS. Please read reviews before you buy from these people, and I'm convinced the other reviews that are rated highly are fake. Please be smart out there and do your research before you buy something online, especially something as expensive as a tortoise. If I could give a 0 star rating I would, these people are frauds and it's a disgrace. I hope these guys get shut down.
Claim your business profile now and gain access to all features and respond to customer reviews.
