I bought a factor 30 sun stick that you twist up like a lipstick . It has brown and yellow coating on the out side of the packaging. I took it on holiday it was brand new . On the first day I went into my bag and it was covered in brown stains and bits ( my bag was new and cost £300 ) the outside packaging had all peeled off and melted making the mess in my bag all over my hands when you touch it . Yes I was in a hot country in June but surely that’s what the product is for to use in the sun !!!! I complained they referred me back to boots where I purchased it . Boots said it’s there problem sent me back to sun bum , I then had to take the product into a boots store for them to return as evidence to sun bum . Since then I’ve repeatedly chased by email to Sunbum . Omg so frustrating they speak to me like I’m a 18 year old surfer kid . What the hell so unprofessional. I’m a 50 year old woman with a complaint about a faulty product!!!! This company presents itself as a joke and is a joke ! What’s the point in manufacturing a product that melts when it’s supposed to be for use in the sun . It was only in my bag as well not stood in direct sun light 🤬
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We're a small company in Cocoa Beach, Florida that started making products for our friends and family. We're a group of friends who know what works and what doesn't and we're happy to share it.
