I purchased several BUM products including the MANGO SPF LIP BALM this summer. After using the Mango SPF lip balm, my lips became severely swollen, painful and I lost several layers of my skin due to the surface of the lip being covered by small blisters. I did not realize that the BUM Mango SPF lip balm caused my issue. I thought I may have failed to put on enough lip gloss on a sunny day. After my vacation, I happened to use the BUM mango lip gloss again. Again, my lips became terribly painful and swollen. I again lost several layers of skin from my lips to the extent that I had small blood blisters and sloughing skin (I have photos). Here is the important part - I emailed BUM and go an email bot response. Then I went to their webpage and saw that others were having the same issue. I crafted a professional review of the product on their site (meaning just the facts and no nastiness at all). I received notice that they would not be posting my review because it did not meet their guidelines. How many other 1 star reviews of this product did they reject? How many other people were injured due to this product? Who knows but I can tell you there are 14 reviews that I saw that contain the same concern. 14!! Surely the staff at BUM could take a day off from surfing to answer an email to let me know they received this critical email. Guess not. I see this as a customer service failure. I cannot recommend this product to others and am concerned about their level of professionalism if they cannot respond to people who have been harmed by their product.
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We're a small company in Cocoa Beach, Florida that started making products for our friends and family. We're a group of friends who know what works and what doesn't and we're happy to share it.
