I’ve enquired with Underwoods multiple times over a five year period and have never once had a good experience with them. The first property I viewed had no electricity and no windows and I was expected to view it via the torch on my phone. The second property I viewed was great but on arrival I was told that the listed price was for half of the property despite the brochure clearly stating the price and the full square footage with no caveats (the property was not worth twice the price and remained empty for a long time) the final property was perfect and I attempted to put an offer in after some minor clarifications. It took 11 days and a second prompt email or phone call each time I made contact before getting a response to very simple questions such as “is there hot running water at the property?” and even then the answer was “I think so”. After I tried to make the offer I was told that the property was under offer with someone else “as you are aware” (I wasn’t) and subsequently they said it had become unavailable. Two months of literally trying to give them my money and they were absolutely useless. Funny thing is it’s been over a month now and the property is still empty - perhaps me asking if there was running water was so off putting they decided they’d rather not take my money?Absolutely useless company - everyone I’ve spoken to about it in business has said the same.
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