I signed up, entered my credit card, encountered trouble while registering, contacted tech help, decided to cancel because it became more costly and complicated. She said she couldn’t cancel, I’d have to cancel in the portal. I canceled in the portal, while she was on the phone with me. Then a month later I received a bill. I contacted them for a refund. Tech help saw I canceled it, but said it had to “go to review.” Several tech help chats later, and a phone call, with the same person Kat, Katrina, she said she’d expedite the refund, and I would receive confirmation “shortly”. Define shortly? I am still waiting. Suggestion: be clear about the service costs upfront; take the credit card at the end of the set up, not beginning, so customers can see the actual product and costs upfront; honor the 30-day money back guarantee without a run-around; empower your employees to solve problems without “sending to review”; remove the 100% satisfaction brags from your website, when it’s obviously untrue; I’m happy for those who’ve received their mail. I wonder how their review will change when they cancel? Two stars because the chats exist, and it sounds like the people are human and at least try to solve problems. I am still waiting for the refund. UPDATE. They did send the refund. October 3.
Claim your business profile now and gain access to all features and respond to customer reviews.
US Global Mail is the #1 virtual address and virtual mailbox company in the US.
Reimagine Your Mailbox:
View, Scan, Ship, and Manage Postal Mail From Anywhere
Convenient & Instant Access: view your mail in near real time. Save to cloud, print or ship
Choose from 30+ addresses: we are certified partners of USPS and ship mail to anywhere in the world
Save up to 80% on international shipping: we offer same-day shipping with discounts up to 80% on international rates.
Private & Secure: we use bank-grade encryption to keep your mail private.
ALL FOR LESS THAN 33 CENTS PER DAY!
- Used and loved by 80,000+ people
- A+ accreditation with BBB for 10 years
-7 times winner of the Award of Excellence
- Over 1000 verified 5 star reviews
- Rated #1 Mail Scanning Service by Top Consumer Reviews
See more
