As soon as we walked into the house it was hot and muggy, the central air was not working, walked to the pool area and it was filthy, the pump was not working and the overflow spa was empty. Called Villa Direct right away and after 6 hours someone came and fixed the central air. As for the pool problem we had someone come 2 days later and said "yes your right the pool is not working" then left. We had to call Villa Direct for 3 days straight to get them to come and fix the pool!! Our children were very upset that they could not use the pool until the day before we were leaving. As for the rest of the house, the phone could not make out going calls, the sink leaked, the bedroom furniture was falling apart in every room and you could feel the mattress springs in the beds. I will be returning to Florida with my family but will NEVER use Villain Direct again; they are all about money and not customer service or satisfaction.
In response to Villa Direct:
Your records are completely false and inaccurate, the pool was not fixed on Monday however someone did call us on Monday to tell us that even though our pool was green it was still useable to which I replied then you come swim in it. The pool finally was back in working condition and looking clear on Thursday which is when we went swimming in it, up until then we had to pay $10.00 to use the Community Pool. As for you calling us I have no idea what phone you tried so hard to call because we always had both our cell phones on us, as for the house phone that did not make outgoing or incoming calls surprise surprise. For the amount of money we paid for the house we were very let down by the condition and service.
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Vacation Home Rentals by VillaDirect in Orlando. We're a family-run service, specializing in spacious, well furnished and value-for-money vacation rental pool homes, condos and townhomes that are all family-friendly and close to Walt Disney World and the Orlando attractions.
Unlike the big portal website, we manage, clean and maintain each and every property that we offer to guests - so we know exactly what each home provides and can give you accurate, helpful advice as to which home will be best for your family.
By booking with VillaDirect - you'll typically save hundreds for the same rental - when you book directly with us and not through some faceless corporate site like Airbnb or VRBO.
Even the best run homes sometimes have issues - and we have the experience, our own on-site staff and team to help resolve any little problems you let us know about quickly.See more
