***NEGLECT and Possible abuse ALERT*** WAG keeps flagging my review and I'm going to keep trying until it sticks!LONG THOROUGH REVIEW!!! UPDATE from our VET: Vet says since our dog did not have excessive anal gland on the infected side, it may have been caused by excessive licking WHILE HE WAS HOLDING HIS POTTY!! Poor boy will be on meds for a few weeks. Wag expects you to hold 10+ hrs overnight and if you have a very good dog that is super potty trained, they are punishing them because they hold and hold even when you asked to pay for extra potty breaks, they don't do it! Read below #3***My dog came back with now a bleeding HOTSPOT on rear and was never there before the visit as I wipe their butts after poo for the last 4 years of his life! Going to be taking him to the vet, absolutely ridiculous and will definitely be requesting for a refund of this nightmare. I have been booking with Wag for 3+ years and after the pandemic, it's just not the same. On the last trip, I worried so much because Wag DID NOT follow special care instructions!1.) First, they FORGOT to take my boys out for Morning Play Group on the first day! I called at 11:30am, and again at 2pm and left VM but no one called me back. I had to email them & finally they called, apologized and said they were hectic that morning and will deduct a day off my bill. I don't mind paying but I need the quality service as advertised.2.) They advertise and charges for extra SPECIAL CARE services like evening stroll but when you add them and ask them to take the dogs out at 11PM for their last extra potty break, NO ONE took them and they were going to charge me at the end. My dogs are 100% potty trained and unless they absolutely have to, they would never potty in the room or on the bedding. *PICTURE shows one of my dog wet the bedding because he couldn't hold from 8PM to 6AM one night because he just finished his dinner and drank alot of water. This is absolutely unacceptable, they literally told me "it depends on the graveyard shift"......3.) Their overnight break is TOO LONG. Their evening stroll is 8PM and morning stroll is 6AM, that's 10 hrs the dogs have to hold their pee and poo after their dinner. *BEFORE the change, they used to take the dogs out around 10-11pm. I didn't worry back then and felt relieved they didn't have to hold 10+ hours. If you do ALL DAY PLAY, GOOD LUCK! YOUR dog will hold their potty from 6PM to the next morning 6AM!4.) They NO LONGER TURN OFF LIGHTS at night! This was very upsetting. Dogs need day & night lighting so they know when is bedtime and it gives their eyes a break. It's so exhausting and confusing when the dogs body clock is confused when the LIGHTS are always on.5.) The video camera ZOOM is so bad now. They used to zoom out so you can see more of the room. Before, you can see everything from where your dogs lay and their food/dog bowl, etc. The last few reservations of the deluxe suite, the video was so zoomed in, you can't see anything but 2/3 of the wall & dog bed. I don't know what they are hiding but it was never like this before. Last time, they fixed it after I called. Happened again this time, and I had to email them to get it fixed because no one answers their phone. *PHOTO attached shows before and now.6.) Reservation system and customer service are not synced and always has errors, slow to respond to email, and makes many mistakes. You can't make changes or add notes once you submit. I made a reservation online, called to asked about upgrade via email and instead of responding information, they automatically changed to partial upgrade when I already said I do not want partial days.If you have VERY GOOD OBEDIENT DOGS that do not defecate or urinate in rooms then DO NOT BOARD your dogs at WAG!
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