www.walmartpetrx.com

Cats meds never came

On 1/29/21, I ordered a 3 month supply of Revolution for my cats ear mite outbreak. I needed this product ASAP. Walmart’s ad on the PetRx page guarantees two day delivery for orders over $35. January 30 and 31 came and went with no meds for my suffering cat.February 1 and 2 no meds. When calling PetRx a young man name Geil ?, sort of giggled at my complaint and assured me the meds would arrive Thursday the 4th. He repeated this date several times and made sure I knew it would be at my home on that day but could be late.My spouse and I are retired. We spent all day checking on our order. I waited until the next day to contact Walmart. As per I was told it could be very late.Fed Ex reported that our package was delivered around 2:30 and was at the left of the front door. It was not. The gentleman I was speaking with apologized profusely and guaranteed that a replacement order would be sent overnight. It was not sent at all. Here I am eight days past the date I ordered the much needed meds for my poor cat. Another call to Walmart. Lucy answered. Although very nice, she gave me lots of excuses for the delay. It would not be sent until Monday with arrival time on February 9th. So much for their two day guaranteed delivery. The final price was higher than was originally quoted. Around a $15.00 difference. I didn’t complain as I needed the Revolution. My cat was literally crying, scratching, and jumping around as the ear mites were all over her biting her and causing other infections. I told Lucy to cancel my order. She agreed but wasn’t sure if and when my $70. + would show up on my charge card. That makes me think Walmart will refuse to give me a refund as Fed Ex claims the meds were left at our home. I think there is a scam going on. If I don’t get my refund I will write a letter to the Office of Consumer Affairs in Atlanta,Ga. They protect buyers from unscrupulous companies.

Date of experience: Feb 06, 2021