It's taken me some time to write this review as I have nothing but resentment and anger towards this practice.Overlooking the fact that they are charging above and beyond compared to other vets , they just don't care . Reception staff are abrupt and rude with zero compassion.My dog had been with them since puppy and initially they were good we had a lovely vet who went above and beyond and I was very happy. Subsequently that vet left and we were left with another who in my eyes should not be a vet .I took my dog in with clear symptoms of what was in fact the beginning signs of cancer in hes nose , despite not even checking him over properly I kept being fobbed off as if I was an annoying overbearing dog parent and was told it was allergies and to keep him away from grass . My dog who loves everyone did not like this vet at all and hid behind me when she came near him , I was told to leave the room as I was the problem. It was only by the 4th time and I actually got to see and emergency vet that I was actually taken seriously. I Subsequently moved him to another vets who took everything very seriously, but unfortunately it was too late by this stage and despite everyone's great efforts the cancer progressed rapidly. I lost my best friend yesterday. I will never forgive these people for not taking me seriously and for their negligence .
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