Found a lump on the side of my furbaby's face, took him to Wellpets Sheerness, after 5 mins with my furbaby, the vet brought him back to us outside and told us he need a £800 operation to remove it "just in case it spreads to the gum". Really shocked that no xray was offered nothing, just an expensive evasive op. My furbaby was 8. The next day the lump had gone down, it turned out to be a bee/wasp sting. I really wasn't impressed and spoke to one of the lovely female nurses who took my complaint seriously but nothing else was done. On another dealing with Welloets but the Minster site, I spoke to a male nurse who was very rude, needed more training on customer training or just have a job that does not involve customer contact. I have now cancelled our pet plan with them and will be taking the care of my furbaby to another vets.
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