This time last year my 2 kittens went in for an operation (spaying) 1 was glued back together and one was sewed. I do not know why they weren’t operated by the same vet coming from the same household. Charlotte was sent home with no cone, Mo (stitched) was. There was no advice given when they went home, just to come back for their check up. The next day the nurse visited the home to try a jacket on Mo (stitched one) as she wasn’t getting along with her collar and noticed her tummy swollen, she said to keep an eye on it as it’s unusually swollen. Mo flung herself around which was not nice so decided to just stick with the collar. A few days after their check up Mo was even more swollen, the day after check up her wound started to open, I must say here if taken a week off work to keep an eye on them and even slept downstairs with them) I took her straight in, the vet was tired again, and took the stitches out and glued her back together (massive mistake in my eyes!) the wound was weeping but apparently that was ok, the next day I popped out in the morning for an hour to come home to her insides hanging out, to cut a long story short they couldn’ t save her, it was a horrific ending for her and I will never forget it, no changes at the vets have been made just a ‘sorry’ no compensation and they lied in their notes blaming me for not keeping her collar on, utter crock.Should have been operated the same Should have both had a collar Strict instructions to keep them contained in a small area Should NOT have had stitches removed without fully investigating why it was opening all this time after.RCVS are part of wellpets and deemed it a non arguable case and welllpets would not mediate via the VCMS.There was no remorse just arguing their side (a whole practise against one person) lied and over eggagerated the truth.I have been honest here and I would not recommend these vets at all.The year before they turned my cat away who had classic signs of heart disease, panting, kept lying down etc, at the weekend she could hardly breathe so rushed her in, she then was rushed to emergency vet with fluid on the lungs! Emergency vet managed to give her 9 more months, wellpets missed an obvious illness presented to them. All I ever wanted was some sincere apology, a change in protocol like other vets have in place, a review of how they do things, and compensation from a huge emergency vet bill!!!! It’s left a sour taste in my mouth and I will never stop in recommending them!
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