I bought a $3,000 flush mount ceiling lamp. For starters, the lamp came slightly damaged, which wasn't their fault. They offered me 10% off to keep, which I accepted. However, once I had the electrician installed it, the dimmer didn't work. I called them and they were nice in the beginning trying to help me troubleshoot the issue. During this time, I had the electrician come out three times doing what they told me to do, but in the end, the electrician told me that this is a commercial light and uses 5 wires, while residential homes use 3 wires. So, when I called them to tell them this, they first said, I took the 10% off and accepted it. I had to remind them that was for the damage. After I overcame that, next they said it has been too long since I ordered the light, but then I told them that I have been in constant contact with them about this and I had to schedule the electrician three times to come out which takes time as well. In the end, they basically said that they sell residential and commercial lights and that I should have called them before ordering to confirm. The bottom line, this company will absolutely do anything to not refund you.
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W.A.C. Lighting modern track and monorail lighting and recessed lighting fixtures, chandeliers, track lights in low voltage, and pendant lighting. Accent and display lights by WAC, for kitchen undercounter, cabinet lights and trade show lights for booth clamp-on. Monorail light fixtures and trac lights. Sconces by Illuminating Experiences and LBL Lighting. Specialists in Contemporary Lighting: Artemide, Modern Fan, Vibia, Estiluz, FLOS and Nemo Italianaluce. Miniature (linear) track lighting and low voltage recessed lights.See more
