I recently went to return an unused gift with no receipt but tags attached. I understood from the get-go that I would probably receive a store credit for the lowest sale price and was fine with that. First, the associate claimed they don't carry the jacket I returned (although the same exact coat was hanging on their wall) then proceeded to take all of my personal info, scan my drivers license and tell me that they would send a merchandise credit in a couple of weeks. Who does this? I didn't appreciate her judgey vibes, nor the fact that we could not use our store credit while conveniently at the store. It was a weird experience all around.
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