Oh. My. God. This is the largest group of intellectually challenged, non-english speaking "customer service" reps I have ever encountered. Someone hacked into my account, I saw they ordered something very expensive. It was a Friday night, and I was told they could not cancel the order because 30 minutes had elapsed. They transferred me 5 times, and I had to make 3 phone calls before I could get the order cancelled. I cancelled the account entirely, and as told it would take 3 days. Meanwhile, the hacker was able to open up a credit card and a "Klarna" account in my name. After all the calls, they still would not pull my information from online. This is illegal, and they will be hearing from my attorney (and I do have one).
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