I’ve been using Hilton Hotels for years now and (apart from York) have normally received a good level of service and facilities. Unfortunately our last visit to Hilton London Euston fell short of the usual standard. One of the supposed double glazed panels was completely missing making the noise reduction, from a busy London Street, non-existent and the temperature in January leading to a chilly room. Yes - we put the heating on but the fan was so loud and produced a constant low tone that we couldn’t sleep - even when using ear plugs. There was a cover missing in the bathroom (on the shower plumbing) and there was no shower mat to stand on when getting out of the shower. We had to use the hand towel but were only given one for two of us. I hope this isn’t symptomatic of the standards at all Hilton hotels.
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