I would like to share my disappointment regarding the service I experienced during my stay at Hilton Trocadéro, which fell far below the standards I associate with the Hilton brand.While dining at the hotel restaurant, neither the menu nor the ordering process was properly explained to us. Despite asking the service staff for guidance, we did not receive clear or helpful information, which left us confused. Eventually, a staff member named Mohammad kindly took a couple of minutes to explain the menu and how to place an order. His behavior was polite and professional.Unfortunately, during this brief interaction, the restaurant supervisor interrupted us in a very unprofessional manner. Without any courtesy or respect, he loudly called Mohammad away and abruptly stopped our conversation. This behavior made us feel uncomfortable and disrespected as guests.Such conduct is not acceptable in a hotel of Hilton’s international reputation. Guests should feel welcomed, respected, and supported at all times. This incident reflected poorly on the management and overall service quality of the hotel.I sincerely hope that this matter will be taken seriously and that appropriate steps will be taken to prevent similar situations in the future.Kind regardsA dissatisfied guest.
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Hammock beats office chair...every time. Trade fluorescent lights for real sunshine at one of our 155 resorts worldwide. Guest assistance: @HiltonHelp
