I bought some shoes from Wynsors for my 14 year old son who has faily wide feet so trying to find shoes can be particularly hard. They arrived in good time but as I have found a lot lately they didn't fit his size 10 feet, so I needed to return them.
I read Wynsors terms and conditions which states that if I were to use their supplied label then it would cost me £2.99 deducted from my refund. Instead I used my own label and paid for the return. I sent my son to the post office with the parcel asking him to get proof of postage which of course he didn't get.
The returned shoes got to Wynsors and I was refunded minus the £2.99. When I contacted customer support I was told according to their paperwork I had used the returns label which of course I hadn't. I told them if they had checked their paperwork they would have seen the un-used returns label inside the package still stuck to the reason for returning sheet.
I have not heard back from them since and without that vital proof of postage can do nothing.
I will never use the company again and will make sure all my friends and family are aware of there terrible customer service!
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