Xapo has been holding my money since 3 of July this year. Basically I’m freelancer who does marketing and I send an invoice to my client with my Xapo IBAN and never recieved that payment. Then Xapo asked me about the transfer and I explained and sent the invoice and they told me they can’t accept that payment and that they have to refund it back to the client. I contacted my client and he told me that it’s not a problem and that he can send it to other account. But since then I have been sending mails and mails with responses like “our specialized team is working on it” and similar. In total I have sent about 50 mails and they still didn’t refund that money back. Update as of 03/01/2025:They still didn’t send that money, all of their answers to mails are general like: “we have our team working on it”.
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Xapo Bank is the first fully licensed, Bitcoin-enabled bank that combines the security of traditional banking with access to Bitcoin and stablecoins. Regulated by the Gibraltar Financial Services Commission, Xapo Bank facilitates wider use cases for crypto by providing simple and secure ways to store, save, earn and transact in fiat and crypto across borders 24/7.
Established in 2013, Xapo Bank was founded on the belief in the long-term potential of Bitcoin. As the first crypto company in the world to be awarded a banking license, Xapo Bank has since evolved from an e-money wallet into a digital-first bank. Xapo Bank’s proprietary technology provides a seamless bridge between traditional finance and digital assets. Following the sale of its institutional custody business to Coinbase‘s custody arm in 2019, Xapo Bank pivoted to service solely retail customers, focusing on the protection, growth and diversification of wealth.
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