I opened my account in Australia and i was planning to use the debit card on my long travel across europe. I send the money to the account and waited for the card to arrive, it was taking long so i check with support why, and they told me that they dont have debit card for Australian users (they didn't said this in the whole process of the account set up).I ask to support if i could talk with a supervisor and they made me to book a video call (it wasn't a close date for that so i had to book for the next month) and when the date finally was close, i received a mail to postpone it because the account manager wasn't available.The app works great and im happy with that, but for a service that cost 1000 usd per year, you expect better communication about which services you are going to get and what not.And of course you expect a better support service.So i couldn't speak with my account manager (salvador) and i have money in the account but i cant use it because i dont have a debit card.
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Xapo Bank is the first fully licensed, Bitcoin-enabled bank that combines the security of traditional banking with access to Bitcoin and stablecoins. Regulated by the Gibraltar Financial Services Commission, Xapo Bank facilitates wider use cases for crypto by providing simple and secure ways to store, save, earn and transact in fiat and crypto across borders 24/7.
Established in 2013, Xapo Bank was founded on the belief in the long-term potential of Bitcoin. As the first crypto company in the world to be awarded a banking license, Xapo Bank has since evolved from an e-money wallet into a digital-first bank. Xapo Bank’s proprietary technology provides a seamless bridge between traditional finance and digital assets. Following the sale of its institutional custody business to Coinbase‘s custody arm in 2019, Xapo Bank pivoted to service solely retail customers, focusing on the protection, growth and diversification of wealth.
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