As a result of me seeking a refund for what I was told were Xcaret's/EXL's violation of several consumer protection laws in Mexico, Xcaret/EXL entered a settlement process with with me that required an escrow deposit. After more than a year of broken promises about the release of funds required under the settlement (they committed to 60 days), the settlement wire never arrived, leaving the escrow funds unresolved. Still seeking resolution.
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Xcaret Park is a privately owned and operated theme park, resort and self-described ecotourism development located in the Riviera Maya, a portion of the Caribbean coastline of Mexico's state of Quintana Roo.
