It's not what you see in the pictures. And even if you buy the “Plus” ticket, everything is charged extra.This is a horrible zoo. The animals are locked up in very small places, and they are clearly sad and lonely! They say there are monkeys, I saw none. The beach looks green and dirty, the river is overcrowded with people, and there’s literally nothing to see while swimming. The stream of the river is almost non-existant so you’ll have to swim for over 2 kilometers. I was offered only one drink (just one glass of beer, not even the bottle) during my meal. Staff is not friendly or qualified. I requested a refund in Guest Services, but it was denied.
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Xcaret Park is a privately owned and operated theme park, resort and self-described ecotourism development located in the Riviera Maya, a portion of the Caribbean coastline of Mexico's state of Quintana Roo.
