At the moment I can't speak for Xcel Energy's energy services, but their customer service is quite hit or miss.We've moved to MN, and our energy supplier is Xcel. After having service established, I tried to set up an account with their website (which, along with their mobile app, is Xcel's strongly preferred method of interaction).After setting up my account, I needed to verify my email address before proceeding, which I did. For some reason, this created a doom loop where, whenever I tried to log in, I was directed to the "verify your email address" page again. The first person I spoke to through customer service was able to resolve that issue. However, when I tried to log in again, I started receiving a log in error. This error is consistent across multiple browsers and devices, including those with the Xcel app. I was advised by the same rep that it might take a few hours for the changes to propagate through their system.Five days later, same problem. I called customer service again, and this time was told by the rep that "Uhh... someone's probably working on it. Just keep trying to log in." I asked if there was any confirmation that someone was working on my problem and was told "we won't send anything out if it's fixed so... uhh... just keep trying to log in."After living in multiple states/countries where you could choose your energy supplier, I've forgotten how bad it is to live in a regulated state where the energy company doesn't have to do anything for you because you're stuck with them either way.
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Utility supplier of electric power and natural gas service in Colorado, Michigan, Minnesota, New Mexico, North Dakota, South Dakota, Texas and Wisconsin.