Xcel is billing me for service that hasn't been connected yet. I tried contacting customer service, and after wading through options the automated menu hung up on me saying they were only taking emergency calls right now. (but they tell you if it's an emergency, hang up and dial 911, so...then they're taking no calls?)I tried contacting the person in charge of the project to get my power connected, and he insisted he can't do anything about that because it's billing. He gave me multiple phone numbers for other departments that also insist it isn't their problem. Ultimately I ended up back at Customer Service, and instead of disconnecting me, it just made me wait 30 minutes to talk to someone who says "well, we created your account, so service has been initiated, so we will bill you every month." This despite the fact that he could see in the system that my installation is actually scheduled for a date in the future, and my "meter reading" is 0kwh, because, again, the installation hasn't yet happened. If only there was any accountability for this monopoly.
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Utility supplier of electric power and natural gas service in Colorado, Michigan, Minnesota, New Mexico, North Dakota, South Dakota, Texas and Wisconsin.