Mercedes was so rude and disrespectful. If she can't handle the pressure of customer service, she should really look for another job. She was HORRIBLE, heed the warning Xcel, she is representing your business and is on the front line to solve issues not scream at you because she refused to talk directly into the phone. Go somewhere where you don't have to deal with customers Mercedes your terrible at your job.
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Utility supplier of electric power and natural gas service in Colorado, Michigan, Minnesota, New Mexico, North Dakota, South Dakota, Texas and Wisconsin.