I received a shipment that was damaged during transit and filed a claim using the shipping protection I had purchased when placing the order. Since it was a gift, the insurance representative was incredibly helpful, acting as a great intermediary between the seller and myself. I'm thankful for the prompt and clear communication as well as the effort to resolve the issue. A replacement item is on its way! Thank you for the assistance!
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Xcotton partners with e-commerce merchants to deliver the most reliable and comprehensive post purchase protections including shipping protection, extended warranty and accidental damage cover. Their industry leading coverage and service level enable the consumers to buy online with peace of mind that their purchases are protection against loss during transit and added protection on top of the manufacturer’s warranty. See more
