I recently purchased an Xdog Vest (Weight, Fitness, Anxiety & Behavior) Dog Harness for my dog. Xdog advertises that the item purchased is "the world's greatest dog harness". As such, I was very excited to check it out when it arrived in early October 2024. Based on my quick review, without a doubt it looks like a very impressive harness, with the added benefit of providing an opportunity to increase the intensity of my dog's walks. After storing the harness for about six weeks, I took it out to finally try it the week of November 15, 2024. Unfortunately, the harness broke after a single use (yes, a single use) with my 65 pound Boxer / Am Staff Terrier mix, in less than 20 minutes.The material used to hold the main metal clip simply tore away as my dog pulled slightly to check something out at a store I was at. This created a little bit of a panic as I had her leash in hand, but no dog attached in a very busy store, as her "world's greatest dog harness" did not deliver as advertised. Despite the marketing campaign, the harness received was defective due to poor quality material and / or stitching, and very obvious poor quality control before being packaged and shipped. I am now out $150 and beyond the Amazon return date.I reached out to Xdog via email on two occasions, but they have not responded. Thus, I greatly appreciate that this review will be passed along to Xdog, so they can respond and hopefully send me another harness that has been effectively inspected, and proven to be functioning as advertised. If they claim to have "the world's greatest dog harness" they should have "the world's greatest warranty policy" and customer service. However, review of their site indicates that they only "offer a 30-day manufacturing warranty on any defectives or stitching". Again, I have exceeded the 30-day return deadline, on "the world's greatest dog harness".In summary, this harness was poorly constructed and definitely not worth the cost. I have purchased many more cost effective harnesses that were significantly less costly than the Xdog harness and that have provided top notch service without any problems. The axiom that you get what you pay for does not apply to the Xdog harness. Simply put, I do not recommend this harness as it was not well constructed and did not perform as advertised. Lastly, their customer service is lacking, as they have not responded after two emails.Andrew R
Claim your business profile now and gain access to all features and respond to customer reviews.
