I recently decided to close my account with Xlence and I attempted to withdraw my funds. Unfortunately those funds slightly exceeded my original deposit and this caused a series of problems: a) the "withdraw" button on the webpage was disabled; b) attempts to seek support led to no less than 5 emails to different members of the so-called support team, none of whom seemed capable of understanding, let alone solving my problem. Luckily, I had spotted on Trustpilot the address consumerexperience. I duly sent an email to this address, once again explaining my predicament. At last, I was given a sensible explanation, instructions on how to withdraw my money and an apology for the frustration experienced up to that point. All seemed fine until I realised that my credit card had been replaced by my bank and now I needed to inform Xlence that they would need to take this into account. All the frustration of dealing with frontline support was repeated, their responses to my emails once again revealing their unwillingness or inability to deal with the situation. At one point their reply was so abrupt as to be quite offensive. But, once again, consumerexperience came to the rescue and I am glad to say that funds have now been successfully returned to my credit card account. Trading with Xlence, in my opinion, is perfectly fine. The performance of their execrable support team, on the other hand, is bound to put off any would-be investor. Thank goodness for consumerexperience which, curiously, is kept very secret by Xlence and only revealed, it would seem, to readers of Trustpilot.
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