I purchased a newspeed chip off of their website after I purchased it I found out that NewSpeed had it for $50 cheaper. I requested a price match. They denied me a price match as well. When I finally got the item, come to find out they sent me the newspeed module that does not work for my car. Evidently their website has a glitch in it where if you search by my vehicle and then search for the Type of chip that it is it comes up, it even let me put my vin number in but after that it sent me the wrong item. I’ve been trying to return it, as it’s in mint condition with no damage whatsoever. I’ve proved this with pictures, and all I wanna do is make an exchange for something that they have that is the exact same price that I paid for it !!!!! I can’t even get them to answer me!!!!! It’s been three weeks and every single time I’ve talk to them they tell me a different thing, I’m tired of waiting ., just send me my engine cover and will be done with this crap!UPDATE: so after many different conversations and many different vetting processes to make sure that the item was unused and in resealable condition, and the two months that it took to get the product shipped back to exhilarate, and then I found out that it wasn’t exhilarate that it had to go back to. It had to go back to the manufacturer of the chip as they did not stock the chip in House, so it turned out to be a much bigger ordeal than even imagine, but in the long run, everything was worked out. I ended up getting a engine, cover in replacement for the chip, not quite the same thing, but the exact same price so I have nothing to complain about as far as doing business in the future. I don’t think that they’re dishonest in anyway, I think that, I ran into a very small glitch in their system. I just wish it would’ve been handled a little bit quicker. Other than that they’re great people as far as somebody to do business with they did do what they said, but I still didn’t like their policies only because I purchased the product from them not the actual vendor that made the product so it shouldn’t have been my responsibility to make sure that it was sellable. They should’ve never sold it to me if they did not know for sure that it would fit my car. I even put my Vin number in just so that it was very clear what model make and year my car was. Although tech-support was very helpful and the process took too long as I said before I would still recommend the company hands down.
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XLR8 Performance is a comprehensive automotive shop that specializes in automotive performance parts and installation for European and Exotic vehicles. We are built and run by enthusiasts for enthusiasts!
