I gave XP a chance because I read their Substack about being fan-first, fast, and transparent. It sounded great. In reality, it was the most frustrating and disrespectful selling experience I’ve had.I got matched with someone named Rob. He started the trade, then canceled it when Ticketmaster split the tickets. Fair. I followed up right away with the updated transfer link and told him the third ticket would follow. That was over an hour ago. He vanished.No message, no update, nothing. Just silence while I sat around waiting. And yes, the original link no longer works. So clearly he was aware.Later I found out Rob is likely related to the founder. That just makes it worse. If this is how sellers get treated by people tied to the platform, I can’t imagine what the standard is for everyone else.XP talks a big game about support and clarity, but when it mattered, I got ghosted and ignored after doing everything right.Disappointed doesn’t even begin to cover it.
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