I submitted an order on May 4th, and paid for express shipping. I submitted the order and was expecting to receive notice by May 10th, per their website. It wasn't until I reach out on the 12th that they responded to me saying that the order had not started. I asked if they could please cancel, and was ghosted until the order shipped. I needed the shirts to arrive by the 20th, however, they arrived on the 22nd. They only responded to me now, since I placed a dispute on Paypal. And they claim they let me know ahead of time of the time of arrival, however, that is not the case. I am waiting now to see what happens with my money since they did not fulfill their promises on their website.
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XTeamwear is a professional custom sportswear provider that has served over 1,000,000 teams worldwide. We are proud to offer high-quality, pro-standard custom uniforms for football, basketball, baseball, and more — all at factory-direct prices.
We understand that some customers have had concerns in the past about shipping times or communication delays. Since then, we have upgraded our customer service system, implemented faster response protocols, and improved our logistics tracking.
We value all feedback and take every review seriously. Your satisfaction matters to us. If you ever encounter an issue, please reach out to us directly — our dedicated support team is always ready to help.
We encourage our customers to look at the full picture and give us a chance to provide you with an excellent experience.
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