We believe it's important to share our experience with the company, highlighting their inadequate treatment of paying customers. We purchased a product two months ago, and from the start, it was faulty—numerous components failed, preventing full use. Each time we reported issues, the company acknowledged the faults but was slow to respond. After weeks of delays and subpar support, the main unit is now defective. Instead of addressing the problem, they requested a €750 deposit before sending a replacement and expect us to cover shipping and packing costs for the faulty unit. These demands violate EU consumer law, which mandates that repairs, replacements, or refunds be provided at no charge and without unnecessary delays. We have been patient for two months, yet the product has never been usable. EU law clearly states the seller is responsible for all costs and must act swiftly. Instead, we are being stalled and made to feel at fault. While influencers may receive free products and showcase only the positives, real customers like us are left with defective items and unwarranted demands. Transparency is crucial. If you're considering purchasing from the company, be aware of how they treat genuine customers when issues arise. Very disappointed. Update: I shared our experience online, and it gained attention, leading them to delete my post. This speaks volumes about their disregard for customer care. STAY AWAY! Update No. 2: It appears the company is suppressing our posts to hide our story. What more evidence do you need to avoid them?
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xTool provides multiple laser engraving and cutting machines of various features, to make sure there is always one that
meets your needs for laser creation.
