Updated 03/04/2026 - see belowUpdated 01/04/2026 - see belowI ordered a Yaber L2 Plus on January 29, with a stated delivery time of 5–10 business days.The first shipment was unexpectedly returned to sender without any clear explanation. I was told there had been a shipping issue and that a reshipment would be prioritized to avoid further delays.On February 10, I was informed that the reshipment had been processed. After that message, I received no further updates, no tracking number, no shipment confirmation and no communication at all.After waiting without any information, I formally cancelled the order on February 19 and requested a full refund. I sent follow-up emails but have received no response.As of today, I still have not received any refund or even confirmation that the cancellation has been processed.It has now been well over two weeks since the last meaningful communication from the company, despite multiple attempts on my part to get an update or refund confirmation.Based on this experience and the apparent pattern of similar customer reports, I do not recommend ordering from this company.Update (01/04/2026):It has now been over one month since my cancellation request. Despite multiple emails and follow-ups, I have received no response and no refund. This level of communication reflects very poor customer service.Update (03/04/2026):The company has now responded, but is requesting that I change my review to a 5-star rating in exchange for a refund. I consider this unacceptable and am still waiting for my refund.
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