YH Westgate Glendale Az.Eaten here maybe 6 times over the last 8 years. Never again after yesterday. My wife and I dropped in 4 a late lunch as we needed to visit the area.First my wife orders a pineapple cider which she usually drinks. It didn’t taste right. 15 minutes later the waitress comes to us with a sample glass and says so sorry you got Strongbow apple cider is this what you wanted? Which contained the drink she ordered. So the waitress then brought back a pint of the correct drink and said you can keep the Strongbow. My wife asked me to taste the difference as I know Strongbow very well. Next discovery the Strongbow tasted watered down!Then I ordered a Peroni for me. The waitress then returned to advise they had run out. Eventually I chose a pint of Kronenberg 1664. When it turns up she places it right Next to my wife’s cider and it is clearly a short measure! and the beer was cloudy. By this point we were at ‘let’s just get through this’ mode so didn’t say anything. I hear too many stories of staff messing with food if a customer is difficult.Then the meal. I order the Nashville spicy chicken listed a a ‘featured’ meal. It was so unrecognisable from its description I immediately asked the waitress if I had the right meal. There were 3 sweet potato pancakes that were literally black through over-cooking and 3 pieces of battered chicken that were a very dark brown - heavily over-cooked. As this was my first chance to eat that day (4.00pm) I was starving and just got stuck in. The pancakes tasted like burnt normal flour pancakes with no hint of sweet potato. I dissected them and they showed no sign of sweet potato. It was also obvious that the chicken had been recooked with a double layer of batter. This is normally a warning sign that you’re eating yesterday’s food recooked which with chicken can be dangerous.So we finished up and I told the waitress the meal was bad. By this point I was feeling nauseous from the chicken. The manager came and said they normally double-batter their chicken and I could have had it single battered as a special if I wanted. None of this is obvious from the menu and quite frankly the food was verging on inedible so I wasn’t buying that. He offered to recook the meal to my requirements but I was feeling sick by this point and so he took the meal off the bill. I cannot really fault the waitress or manager but there is something seriously wrong in the kitchen and with the bar staff. We are British snowbirds and have been eating in local restaurants for the last 10 years and have never had such bad food and drink. We will never go back. We will take the walk across to Twin Peaks the next time we eat in Westgate.
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