Update – a crucial point overlooked by the platform: it does not have a valid gambling license in my country. Therefore, any claims made by them regarding agreements or case closures hold no legal weight. I have not received any documentation or conditions for signature. There’s no contract or proof of consent. The supposed agreement was obtained under misleading circumstances. I initially stated that English is not my first language and suggested using a translator, which was discouraged. I paid a total of $12,500 and voluntarily forfeited $65,000 in winnings. I only received $5,000, while $7,500 remains held. The account was blocked due to a false report accepted without fair review. They later admitted to a "technical error" but did nothing to rectify the situation. Declaring the case "closed" is an attempt to impose an unfounded narrative. There’s no transparency or reason to withhold my funds, and the matter is still unresolved.
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