Honestly Yelp has been one of the most frustrating platforms we have ever dealt with as a business.
We have had many real 5-star reviews from actual homeowners who searched us themselves and posted their experience, and Yelp keeps filtering them out while leaving random negative ones visible. The page ends up looking nothing like the real customer feedback we receive.
When you contact Yelp they basically say no one can fix it because “the algorithm decides,” so there is no real solution even when the reviews are legitimate.
Hard to trust a review platform when real customers take the time to write reviews and they just disappear.
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San Francisco - User Reviews and Recommendations of Top Restaurants, Shopping, Nightlife, Entertainment, Services and More at Yelp