If I could give SilverRock zero stars, I would. I’ve never had to fight so hard to get reimbursed $85 — yes, just $85 — for a vehicle I just bought. They keep asking me to resend the same documents over and over. I’ve sent them five times already. Then they said there was an issue with the receipt from one of their own approved providers and asked for it again.
Every reply is the same scripted apology with no real action. I’m tired of hearing “I’m sorry” while nothing gets fixed. Just give me my $85. If this is how they handle something this small, I can’t imagine trusting them with anything bigger. Save yourself the headache.
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