I am extremely frustrated with how Yelp handles reviews. We have had multiple legitimate 5 star reviews from real customers removed, while at the same time 1 star reviews from individuals we have never done business with remain visible. These were genuine clients who completed projects with us and took the time to share detailed feedback, yet their reviews were filtered without clear explanation.
Meanwhile, negative reviews from people with no verified relationship to our company continue to stay up. That imbalance creates a misleading picture for consumers.
At a minimum, there should be a fair and transparent process that treats positive and negative reviews equally. Right now, it does not feel balanced or objective.
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San Francisco - User Reviews and Recommendations of Top Restaurants, Shopping, Nightlife, Entertainment, Services and More at Yelp