I was a brand new Customer/Subscriber to Yolla in May of 2025, and after the first month of having a subscription for 200 minutes of calls to the United States, my subscription seemed to have vanished, and I wondered why it hadn't renewed for the month of June. I contacted Customer Support, and was always greeted politely and with a sense that they were eager to assist and problem-solve. Eventually, after sending CS a screenshot of how I was unable to click on a link to view my subscription or further subscription options--so that I could re-subscribe--CS looked into the glitch, corrected it, informed me that I could proceed, and even gave me a small credit for the inconvenience! I was so pleased with the result, as well as the overall CS experience. The problem was resolved quickly, and CS kept in contact with me throughout the process. Many thanks!
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