I visited their show site to view the summerhouse I wanted before placing my order. I saw and paid for the higher quality version but was sent the lower quality, although I didn't realise this at the time. When it came to assembling it, the roof didn't fit and despite agreeing to replace it, subsequently tried to wriggle out of doing so. Months down the line, with water pouring in through gaps in the roof and holes in the poorly-made structure itself, they finally agreed to deal with it. I had already painted the summerhouse and asked them to leave any part of it they could but was told "we will send a whole structure and replace what needs replacing". However, when they came, they didn't send the doors and when those didn't marry up with the rest of the new structure, I called the office. They told me they had sent me a "higher quality structure" (indicating they knew they'd tried to 'diddle' me by sending the poorer quality one originally) and the fitters would stretch the new sections to fit the old! I'm no joiner, but I know wood doesn't stretch so I said this wasn't acceptable at which point, without my agreement, they dismantled the whole thing and took it away - effectively stealing my property! Leaving broken glass and roof nails (all amazingly pointing upwards) strewn across my drive. I have since tried to claim back my out-of-pocket expenses (for days off work, paint, telephone calls etc) but they have refused to reimburse me and have responded in a bullying fashion - thinking they can just take advantage of a lone female. All I have had is a refund through PayPal but have still not received everything I paid out as they have left me liable for the PayPal charges! Needless to say, I have reported this dishonest company to Trading Standards - I suggest, if you have found yourself in the same position, you do the same. The more people who complain, the harder Trading Standards are going to come down on them - they need to be stopped from defrauding unsuspecting customers! Better still, if you haven't yet given them your custom yet, I strongly suggest you don't!!! I'm not working at the moment but as soon as I get a job and can afford to, I will definitely take them to Court to recover all of my out-pocket-expenses. Oh, and by the way, I have screenshots that prove their sale prices are more expensive than their 'normal' prices! If you are looking for a reputable company to supply a garden building, I can heartily recommend Albany Sheds. They are manufacturers rather than retailers so you will need to buy through a supplier but their products are great quality and their customer service is even better.
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