I returned my order (€147.53) using YoungLA’s official return procedure. FedEx confirms the package was delivered to their EU warehouse in Germany on January 30, 2026 (tracking available).
YoungLA states a 7–10 business day processing time for returns. After delivery, I contacted customer support twice to request updates. Each time, I was told they were experiencing a busy period and needed more time.
On February 25, 2026, I sent a formal escalation email. On February 27, 2026, I was informed I would receive an update within 24–48 hours after they contacted their returns team. No further response or refund has been provided.
As of March 3, 2026, the refund has still not been issued. This significantly exceeds both the stated processing timeframe and the 14-day refund obligation under EU consumer law after receipt of returned goods.
I have now filed a formal complaint through the European Consumer Centre (ECC Netherlands) and reported the matter to my bank.
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YOUNGLA IS A LIFESTYLE CLOTHING BRAND HEADQUARTERED IN THE HEART OF LOS ANGELES, CA. WE BEGAN AS A SMALL BUSINESS BETWEEN TWO BROTHERS WHO AIMED TO CREATE AN AFFORDABLE, YET UP-TO-DATE FITNESS BRAND THAT IS ALSO COMFORTABLE. A COUPLE OF YEARS LATER WE HAVE NOW GROWN INTO A 150+ PERSON TEAM, EACH PERSON TAKING PRIDE IN THEIR WORK AND OUR CUSTOMERS SATISFACTION. WITH CUSTOMER SATISFACTION BEING OUR NUMBER ONE PRIORITY, WE MAKE UNIQUE AND ONE-OF-A-KIND PRODUCTS THAT OUR CUSTOMERS CAN WEAR WITH CONFIDENCE. WE PRIDE OURSELVES ON DESIGNING AND CREATING CLOTHING THAT ARE PREMIUM QUALITY BUT ALSO AT A FRACTION OF THE COST FROM TYPICAL FITNESS CLOTHING BRANDS. FROM START TO FINISH, EACH PRODUCT IS DESIGNED WITH OUR CUSTOMERS AND QUALITY IN MIND.See more
