I received a very cheap looking ring and returned it. All my emails suddenly started bouncing back once I confirmed to them the item had been returned. the tracking company confirmed your asteria received the item back from me on 15th October but i only heard from them regarding the refund 12 days later as soon as I raised a dispute with them through paypal. They tried to say they could only refund me once I closed the dispute which i checked with paypal and was incorrect and was a huge red flag. After several messages back and forth i recieved a partial refund after they took $25 for shipping costs (no proof) and a 25% restocking fee. I would not use this company again and the product was sadly not worth the cost . I had to pay VAT to recieve the item which I cannot get back although this is not the fault of the company but frustrating considering the item looked so cheap.
Claim your business profile now and gain access to all features and respond to customer reviews.
YourAsteria is a Ukrainian jewelry brand which creates handmade jewelry in silver, rose gold and yellow gold plating, 14k and 18k white, yellow, rose gold, platinum. Due to the Russian attack we were forced to move to Spain and continue our work here.
Worldwide delivery. Lifetime warranty and 24/7 online support!
