I ordered a test kit in Dec 2024 and completely forgot about it and never used it. I paid a lot of money for this test (£129) and understand the price I paid included the processing in the lab and admin side of pulling test results together etc. I emailed to see if I could return the unused test kit (mostly to prove that I hadn't used it) for a partial refund as I understand it's been a long time since I received the test kit and don't expect a full refund as the test kit I received can likely no longer be used. I received a generic response over email and replied 3 times, each time receiving the exact same generic response. I think this is poor customer service. I understand I must pay for the test kit but I didn't use the service to process the kit or have any results so I would expect a partial refund for this and the communication with their customer service team is not very good.
Claim your business profile now and gain access to all features and respond to customer reviews.
We exist to raise the standards in gynae health by creating innovative products and services that fit conveniently into our lives.
If you ever want to reach out, our customer care team is here for you at hello@yourdaye.com. 💛
