Update: Eventually managed to make contact with their customer service team by using a different email address, who were then very prompt in responding and resolving my query. Couldn’t fault their CS, thank you to Simona and Maria for persevering, much appreciated. I’m not entirely confident the tech issue was really looked into (possibly some issue with secure Apple email addresses) but this work-around did the job. ——————No fault with the product, in fact really like Daye and would happily be a continuing customer. Unfortunately I had a problem with a delivery that I’ve emailed about, received one response on 26/08 from Maria asking for more details and then they’ve never responded since, despite several follow-ups. It’s quite strange, especially given their TP review – literally feels like they’ve blocked / blacklisted my email address or something. Don’t really know how I feel about the lack of CS, and the fact I’m out of pocket because of the lack of resolution.
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