Pathetic service, never purchase from here. I would like to start of this review by mentioning my entire experience with this company in details. I placed An order on 4th October for a customised white tshirt, after 7 days i received my parcel with the completely wrong product, as attached below. I understand Mistakes happen, but the process that i had To go through to get the right product i am entitled to, was ridiculous. First of all they have no customer service number, they have a number which is linked to WhatsApp but you cannot call on the same. I sent them a WhatsApp , Instagram message and email, which they didn’t revert to for 24 hours. They eventually responded with automated messages. They mentioned they will replace the item but unfortunately i required the product for an event on 15th October. When they reverted back it was 10th October. They told me they will ship the item in 5-9 business days, which is totally unacceptable as people order customised products for specific occasions and not getting the product on time destroys the purpose of purchase. Countless email, messages, instagram DMS they did not respond to any to cancel the product. As per their policy, items can be canceller before shipping. The product was NOT shipped so i was entitled to cancel it. They ignored my message, i started commenting on their posts on Instagram and they deleted my comments stating their pathetic service. It is 15th October, i have Not received my product. It’s a total waste now. Horrible pathetic service. Purchase from vista print instead.
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